TERMS & CONDITIONS

These Terms and Conditions outline the provision of vehicle branding and marketing services by Spartan Marketing and Branding PTY LTD, Registration Number : 2024/369937/07 (“the Company”) to you (“the Client”).

• The Company commits to offering vehicle branding, signage and marketing services, which include but are not limited to the design, production, and application of vehicle wraps, graphics, and advertising materials/products.

Trading Hours:
• Spartan Marketing and Branding PTY LTD operates during the following hours: Operating from 8:00 AM to 5:00 PM, Monday through Thursday, and from 8:00 AM to 4:00 PM on Fridays. Saturdays and Sundays are available by appointment.

Lead Times:
• Our standard lead time is 5-7 working days unless otherwise specified and subject to stock availability.
• Any disputes arising from this agreement will be resolved through negotiation, and if necessary, arbitration.
• All rights are reserved by Spartan Marketing and Branding PTY LTD.

Payments:
• The Client agrees to follow the payment schedule and methods outlined.
• Spartan Marketing and Branding PTY LTD does not offer guarantees, refunds, returns, or exchanges.
• A 75% deposit is required before any printing (on orders R7500 and above), production, or supply begins. Negotiation of balance payments will not be accepted. On orders below R7500, Spartan Marketing and Branding PTY LTD requires the full payment of the order prior to any work commencement.
• Full payment must be made, and proof of purchase sent to Spartan Marketing and Branding PTY LTD, and must be reflected in the account before delivery or collection.
• The full outstanding balance is due upon the completion of services or when the goods are ready. Spartan Marketing and Branding PTY LTD reserves the right to retain possession of all vehicles and/or goods until full payment is received.
• Cancellations made by the client within 7 days of the scheduled service will result in a cancellation fee of 25% of the total invoice. Any vehicles or booking dates missed or rescheduled for any reason will need to be rebooked for the next available date.

• Prices may vary due to market conditions; all quotations are valid for 15 working days. All courier/ delivery fees will be charged separately to the customer and must be paid before any delivery is made.
• By accepting the quotation/invoice, the customer agrees to all Terms and Conditions of Spartan Marketing and Branding PTY LTD.
• In the event of debt collection, Spartan Marketing and Branding PTY LTD may take action in the Magistrate’s Court, recovering all costs on an Attorney-Customer scale. The customer designates the address provided in the accepted quotation as their chosen address (Domicilium Citandi) for all correspondence, notifications, and legal processes. The customer agrees to electronic agreements and or signatures.

Completions/Giveaways:

• All competitions or giveaways are to be done by Spartan Marketing & Branding only and no other company/organization.

• All competitions or giveaways are valid for 30 Days after the announcement of the winner and if the prize is claimed within the 30 days the prize will be nul and void.

•  Only 1 winner will be drawn, No replacement winner will be drawn.

• No competitions or giveaways will be transferable or exchanged for cash/money.

• All competitions or giveaways are only valid for Gauteng residents only.

• Not Valid on promotional or discounted prices.

• Spartan Marketing and Branding reserve the right to verify entries.

• By entering, participants accept all of our Terms and Conditions.

Artwork:
• Printing and production will only begin once the artwork is approved. The client is responsible for reviewing and approving all final designs. Any changes requested after approval will incur additional charges. Once approved, Spartan Marketing and Branding PTY LTD is not responsible for redoing or supplying any branding or products.
• Design charges apply, with additional fees for complex designs and changes beyond the initial three free revisions.
• Customers are responsible for verifying the accuracy of fonts, colours, logos, spelling, and information after artwork approval.
• Printed colours may differ from what is seen on screen. All supplied artwork must be print-ready CMYK. Spartan Marketing and Branding PTY LTD is not responsible for the quality, colour, or service/product in relation to the supplied artwork.
• All fonts must be converted to curves. Fonts, images, and colours must be embedded, and crop and registration marks removed for supplied artwork in high-resolution open PDF. Spartan Marketing and Branding PTY LTD is not liable for pixelated images or incorrect fonts and colours.
• Customers must acquire high-resolution images and other necessary resources. All purchased images will be at the client’s cost.
• Spartan Marketing and Branding PTY LTD retains ownership of all supplied and designed artwork to be used on branding projects, NO ARTWORK will be supplied to the customer whatsoever.

General:
• The client must ensure that vehicles are clean, free of damage, and available on the agreed-upon dates for branding application. Delays or cancellations by the client may result in rescheduling and cleaning fees.
• Each order shall be deemed an offer by the buyer and will become binding on the parties, governed by these Terms of Sale, once accepted by Spartan Marketing and Branding PTY LTD. The buyer should read these Terms of Sale carefully. Spartan Marketing and Branding PTY LTD may revise these Terms of Sale from time to time.
• Spartan Marketing and Branding PTY LTD is not liable for any incorrect orders or deliveries resulting from errors in the information provided by the client (e.g., incorrect delivery address or incorrect order submission). While we strive for a smooth delivery process, we are not liable for any losses, liabilities, costs, damages, charges, or expenses arising from late delivery of your order. All risk in the products passes to you upon delivery. From that point, we will not be liable for any loss or destruction of the products.
• Spartan Marketing and Branding PTY LTD warrants that the goods shall be free from material defects at the time of delivery.
• Delays in performance or failure of Spartan Marketing and Branding PTY LTD to perform shall be excused to the extent caused by circumstances beyond its reasonable control (including, without limitation, acts of God, lock-outs, strikes, other labour disputes, fire, explosion, flood, epidemic, governmental actions, or war).
• Specific vehicle conditions (e.g., rust, panel beating, poor paint condition, and re-spraying) may affect vinyl adhesion and magnet signs, which will remain the customer’s responsibility.
• To prevent magnets from peeling off and being lost, do not drive over 100 km/h All magnets are a temporary solution and last up to 12 months.
• Spartan Marketing and Branding PTY LTD is not liable for any damages, theft, or loss of customer vehicles or items, Rights of Admission is Reserved.
• Customers have 48 hours to notify Spartan Marketing and Branding PTY LTD of any issues with vinyl/wrap or products post-collection; an inspection will be carried out.
• Specific care instructions must be followed after branding/wrapping:
o Do not use high-pressure hoses close to the branding when washing the vehicle.
o Do not use any polishes, alcohol, or oil-based products on the vinyl.
o Always park your vehicle in a shady environment.
o Do not wash your vehicle within the first 5 days of the application.
o Only use a soft cloth when washing the vehicle; do not use brooms or go to automatic car washes.
• Spartan Marketing and Branding PTY LTD is not responsible for any scratches, dents, glass chips/cracks, or damages whatsoever.
• Spartan Marketing and Branding PTY LTD will not be liable for damage, injury, or death resulting from signage installations/signboards/road signs, etc., due to weather, fire, negligence, or accidents.
• Spartan Marketing and Branding PTY LTD is not responsible for any harm resulting from the consumption of liquids or food supplied to the customer.
• Spartan Marketing and Branding PTY LTD is not liable for any peeling of labels and stickers supplied to customers due to excessive sun exposure or storage in non-ideal conditions.
• Changes to these Terms: Spartan Marketing and Branding PTY LTD may revise these Terms at any time by amending this page. You are expected to check this page periodically to take notice of any changes made, as they are legally binding on you.
• By accepting the quotation/sales order/invoice, the customer agrees to adhere to all Terms and Conditions of Spartan Marketing and Branding PTY LTD.

Illuminated Signage:

  • Material & Finish: Signs are produced using Perspex and may have natural variations. No guarantee is made regarding exact color or finish matching beyond approved artwork.

  • Artwork Approval: Final designs must be signed off by the client. Once approved, no changes can be made without additional cost.

  • Installation: Signs must be installed by qualified installers. The company accepts no liability for damage or malfunction caused by third-party installation.

  • Weather Resistance: Products are designed to be weather-resistant but are not guaranteed against extreme conditions (e.g., storms, flooding, excessive heat).

  • Warranty: Warranty applies only to manufacturing defects. It excludes damage from misuse, neglect, unauthorized alterations, or improper installation.

  • Maintenance: Regular cleaning and maintenance are the client’s responsibility. Failure to maintain may void warranty.

  • Electrical Components: All lighting components comply with safety standards. The company is not liable for electrical faults arising from external power supply issues.

  • Delivery & Timelines: Estimated delivery dates are subject to material availability and external factors. Delays do not constitute grounds for cancellation or claims.

  • Payment Terms: Production begins only after full payment or agreed deposit. Outstanding balances must be settled before delivery/installation.

  • Intellectual Property: Logos, branding, and artwork remain the property of the client. The company is not responsible for trademark or copyright disputes.

  • Liability: The company is not liable for indirect, incidental, or consequential damages, including loss of business or revenue.

  • Relocation/Alteration: Any removal, relocation, or modification of signage by unauthorized parties voids warranty and releases the company from liability.

  • Quotes & Pricing: Quotes are valid for a limited period and may be subject to change due to material or supplier cost fluctuations.

  • Force Majeure: The company is not responsible for delays or failures caused by events beyond its control (e.g., natural disasters, strikes, supply chain disruptions).

    • PAINT PROTECTION FILM (PPF) – TERMS & CONDITIONS


    Vehicle Condition & Eligibility
    PPF can be installed on both new and used vehicles; however, installation is recommended on new vehicles with original factory paintwork. For used vehicles, the vehicle owner accepts responsibility for the condition and integrity of the existing paintwork, including any risk of paint or clear-coat lifting or removal during PPF installation or removal, particularly on previously repaired or resprayed panels.

    Resprayed & Repaired Vehicles
    Clients must disclose any resprayed, repaired or touched-up panels before installation. Spartan Marketing & Branding cannot guarantee the integrity of non-factory paintwork and will not be held liable for paint or clear-coat lifting, peeling or damage during PPF installation or removal, particularly on resprayed, repaired or compromised panels.

    Existing Damage
    PPF does not repair or conceal existing stone chips, scratches, dents, peeling clear coat or other paint defects. Existing damage may affect the appearance and adhesion of the film.

    Lead Times
    Standard lead times are approximately 7-10 working days, subject to vehicle condition, coverage required, stock availability and installation complexity. Delays will be communicated where applicable.

    Vehicle Condition & Owner Responsibility
    The vehicle owner is responsible for disclosing any previous repairs, resprays, paint defects or compromised surfaces before installation. Any inspection by Spartan Marketing & Branding is visual only and does not constitute a guarantee of the condition or integrity of the paintwork. Spartan Marketing & Branding will not be held liable for undisclosed, hidden or undetectable paint defects, or for paint or clear-coat lifting or damage during PPF installation or removal, particularly on previously repaired or resprayed surfaces.

    PPF Removal
    Professional removal is recommended. The condition of underlying paint cannot be guaranteed, particularly on previously repaired or resprayed vehicles. Any and all paint/clear coat damage is not the responsibility of Spartan Marketing and Branding. 

    Client Acceptance
    By approving the installation, the client confirms that all known previous paintwork or repairs have been disclosed and accepts the associated risks of installing or removing PPF from non-factory or compromised paintwork.

    MARKETING & WEBSITE SERVICES – TERMS & CONDITIONS

    1. Package & Scope of Work
    Services are provided according to the selected Starter, Growth or Premium package. Only the services specifically listed within the selected package are included. Any additional work, platforms, content, website changes or services outside the package scope will be quoted and billed separately.

    2. Once-Off Setup Fee
    A once-off setup fee applies to each package and is payable before setup work begins. Setup may include website configuration/design, social media setup or optimisation, branding implementation, integrations and other initial work required for the selected package. Setup fees are non-refundable once work has commenced.

    3. Monthly Fees & Payment
    Monthly management fees are payable in advance. Services may be paused where an account becomes overdue. Advertising budgets, third-party subscriptions, domain fees, premium plugins, stock media and other external costs are excluded unless specifically stated otherwise.

    4. Website Design, Hosting & Maintenance
    Website services are based on the requirements and functionality agreed upon before commencement. Additional pages, major redesigns, e-commerce functionality, custom development or functionality outside the agreed scope will be quoted separately.

    Routine maintenance and backups are included where specified in the selected package. Spartan Marketing & Branding cannot guarantee uninterrupted website availability where downtime or technical issues are caused by hosting providers, third-party services, plugins, external systems or circumstances outside our reasonable control.

    5. Website Updates
    Website updates are limited according to the selected package. A minor update includes reasonable changes to existing text, images, contact information or similar existing website content. New pages, major layout changes, redesigns, additional functionality or substantial content changes are not considered minor updates and may be quoted separately.

    6. Social Media Content
    The number and type of monthly posts are determined by the selected package. Unused monthly posts or updates do not automatically carry over to the following month. Content quantities may include static graphics, promotional content, reels or videos as specified in the selected package.

    7. Content Approval
    Where client approval is required, content will be submitted for approval before publishing. The client is responsible for checking names, prices, dates, contact information, offers and other factual information. Delays in providing approvals, information, images or other required material may affect posting schedules and delivery times.

    8. Revisions
    Reasonable revisions to proposed content are included. Extensive redesigns, repeated changes after approval or changes outside the original brief may incur additional charges. Once content has been approved and published, substantial changes may be treated as additional work.

    9. Paid Advertising
    Paid advertising is an optional add-on and is not included in the standard monthly package unless specifically agreed otherwise. Meta/Instagram advertising management starts from R1,500 per month. The client’s advertising/media budget is billed separately and remains the client’s responsibility.

    Advertising performance varies and Spartan Marketing & Branding does not guarantee a specific number of enquiries, leads, sales, followers, website visitors, rankings or return on advertising spend.

    10. Social Media & Inbox Management
    Comment and inbox monitoring is provided only where included in the selected package. Monitoring does not constitute 24/7 customer service. The client remains responsible for business enquiries, quotations, complaints, orders and other communications requiring business-specific responses unless otherwise agreed.

    11. Client Access & Information
    The client must provide the necessary website, hosting, domain, Google Business Profile and social media access required to perform the agreed services. The client is responsible for ensuring that information and materials supplied to Spartan Marketing & Branding are accurate and that they have permission to use any supplied logos, photographs, videos, trademarks or other content.

    12. Intellectual Property & Design Files
    Final approved content created specifically for the client may be used by the client once all outstanding amounts have been paid. Working files, editable/source files, templates, design systems and other production assets remain the property of Spartan Marketing & Branding unless their transfer is specifically included or agreed to in writing.

    13. Third-Party Platforms
    Spartan Marketing & Branding is not responsible for changes, restrictions, suspensions, outages, algorithm changes, account limitations or other actions taken by platforms such as Facebook, Instagram, TikTok, Google, hosting providers or other third-party services.

    14. Results & Performance
    Marketing and website services are provided professionally and with the objective of improving the client’s online presence. However, specific marketing, sales, lead-generation, social-media, Google ranking or revenue results cannot be guaranteed, as performance is affected by numerous factors outside our control.

    15. Cancellation
    Monthly services may be cancelled by providing 30 days’ written notice. Fees already paid for work commenced or services already rendered are non-refundable. Any outstanding amounts remain payable upon cancellation.

    16. Portfolio Use
    Unless otherwise agreed in writing, Spartan Marketing & Branding may display completed website, graphic design and marketing work in its portfolio, website and social media channels for promotional purposes.

    17. Acceptance
    Payment of the setup fee, monthly fee, acceptance of a quotation or written instruction to commence work constitutes acceptance of these Terms & Conditions and the agreed package scope.

    Package pricing excludes paid advertising budgets, third-party subscriptions and services outside the stated package scope. Paid advertising management starts from R1,500/month, with advertising spend billed separately. Once-off setup fees apply.

    INDEMNITY & LIMITATION OF LIABILITY

    Spartan Marketing and Branding (Pty) Ltd will take all reasonable care when working on vehicles, machinery, buildings, signage, glass and other property.

    The Company will not be held liable for loss or damage resulting from pre-existing defects, poor or deteriorated surfaces, previous repairs or resprays, rust, structural weakness, electrical faults, hidden defects or conditions that could not reasonably have been identified before work commenced.

    The Client indemnifies Spartan Marketing and Branding (Pty) Ltd against claims, losses or damages arising from circumstances outside the Company’s reasonable control, subject to applicable South African law.

    WORK CARRIED OUT ON CLIENT PREMISES

    Where work is performed at a Client or third-party site, the Client is responsible for ensuring that the area is safe, accessible and suitable for the work required.

    Any known hazards, restrictions, concealed services, electrical risks or structural concerns must be disclosed before work begins.

    The Company will not be liable for damage caused by undisclosed hazards, inaccurate information, unsafe conditions or pre-existing defects that could not reasonably have been identified.

    CLIENT PROPERTY & PERSONAL BELONGINGS

    Vehicles and work areas must be cleared of valuables and personal belongings before work commences. Spartan Marketing and Branding (Pty) Ltd will not be responsible for lost or damaged personal belongings unless caused by the Company’s negligence or where liability cannot legally be excluded.

    Clients must disclose any known mechanical, electrical, paintwork, bodywork, glass or structural defects before work begins.

    VEHICLES & PROPERTY – LOSS, THEFT OR DAMAGE

    Spartan Marketing and Branding (Pty) Ltd will take reasonable care of all customer vehicles and property while in our possession, on our premises, or while work is being carried out at a Client or third-party site.

    To the fullest extent permitted by law, the Company will not be liable for theft, attempted theft, break-ins, vandalism, fire, severe weather, accidental damage or other loss or damage arising from circumstances beyond the Company’s reasonable control.

    The Company will also not be liable for damage arising from pre-existing defects, mechanical or electrical faults, previous repairs, resprayed or compromised paintwork, or other conditions that could not reasonably have been identified before work commenced.

    Clients remain responsible for ensuring that their vehicles and property are adequately insured while work is being performed, whether at our premises or off-site.

    Nothing in this clause excludes liability for loss or damage caused by the negligence or unlawful conduct of Spartan Marketing and Branding (Pty) Ltd where such liability cannot lawfully be excluded or limited.

    RIGHT OF ADMISSION RESERVED

    Right of Admission is Reserved.

    Spartan Marketing and Branding (Pty) Ltd reserves the right to control access to its premises and work areas for safety, security and operational purposes.

    Any person behaving in an abusive, threatening, disruptive, unsafe or unlawful manner, interfering with staff or operations, or refusing to follow reasonable safety instructions may be refused entry or required to leave the premises.

    RESTRICTED WORK AREAS

    Clients and visitors may not enter production, workshop, installation or other restricted areas without permission. Access may be restricted where machinery, tools, chemicals, electrical equipment, vehicle movement or installation activities present a safety risk.

    DAMAGE CAUSED BY CLIENTS OR VISITORS

    The Client may be held responsible for reasonable repair or replacement costs where Company property, equipment, materials or facilities are damaged through negligent, reckless or intentional actions by the Client or persons attending on their behalf.

    GENERAL INDEMNITY

    To the fullest extent permitted by law, the Client indemnifies Spartan Marketing and Branding (Pty) Ltd against third-party claims, losses or damages resulting from inaccurate information supplied by the Client, unsafe or undisclosed site conditions, instructions contrary to Company recommendations, unauthorised interference with work, or negligence by the Client or persons under their control.

    Nothing in these Terms & Conditions excludes or limits any liability, right or remedy that cannot legally be excluded under South African law.